FAQ - Frequently Asked Questions
What is iMagic Inventory Software?
It's an inventory management software system for small to medium sized companies.
What do I do if I have a question?
Please visit our support website.
What do I get when I purchase iMagic Inventory?
After purchase you'll be emailed a "registration key" when you enter this into the trial version it will convert the the full version. We'll also mail you a CD with the latest version of iMagic Inventory via first class mail. You'll also be able to use our support forums for any technical help and receive all updates for a year - for free.
I'm using the trial version of iMagic Inventory, when I purchase the full version will I have to re-enter any information?
No your information is safe. Both versions use the same system.
What is your poilcy on refunds?
We offer a free trial version with no limitations so that you can be sure that iMagic Inventory is right for you before purchasing so we don't usually offer refunds.
Do you offer discounts to charities?
Yes we offer discounts and other promotions for charity and education. Please contact us for details.
Does iMagic Inventory Software support multiple users?
Yes iMagic Inventory Software can be used on a LAN by several users at once.
To setup multiple users you would install the software onto each PC that needs it. Then designate one as the main/server PC, this then shares it's database with the other PCs on the network.
It takes a few steps to setup the network feature. As follows:
1) Install the software onto the server, this will then be the central database. Configure and setup the system and other details as required.
2) Still on the server, create a share to the Database Folder. To find the Database Folder select Help/About and click "Database...".
Note that if you are using Windows 7 or Windows Vista and the above folder is in the "Program Files" folder you'll need to click on the "Compatibility Folder" button to open the actual folder.
You can do this in Windows 7 by right clicking on the folder and selecting Properties, then clicking on the Sharing tab and clicking "Share". You'll then want to give "Full Access".
3) Install the software onto each workstation (don't run it just yet).
4) On each workstation run the Network Administration program (found by pressing Start/Program Files/iMagic Inventory). Follow the wizard and set the database path to the share that was created on the server.
5) You can now run the software on each workstation and it will use the database on the server.
For multiple user licenses, what is a 'user'?
iMagic Inventory can be used on many PCs at the same, each sharing the same information. To do so you would need to purchase multiple 'licenses'. On the purchase page these are shown as 'users'.
Licensing is by "concurrent users", which simply means the number of copies of iMagic Inventory that are being used at any single time. So if you have, say, a 3 user license then you can use iMagic Inventory on 3 separate PCs at the same time.
How can I change the default currency setting?
iMagic Inventory Software uses the system's currency setting. To change this to a different currency:
1) Press Start/Settings/Control Panel.
2) Select Regional Options.
3) Select the Currency Tab.
4) Change the Currency Symbol to your currency and click OK.
iMagic Inventory Software will now use your currency.
How much does it cost?
Latest pricing is available by clicking the Buy Now link on the menu.
I am wondering if iMagic Inventory has a limit to the number of inventory items the database will hold?
The upper limit depends on the speed of your PC, available RAM etc. The average PC should be able to deal with 20,000 items. A more powerful PC can handle many times that.
I'm quite happy with my pencil and paper why should I use a computer?
There are many advantages to using computer software although the main one should always be that it makes your life easier. The software product is intended to save you time and effort.
What support is offered?
Support is available online at our dedicated support website. Questions would normally be answered within 24 hours.
Where is the manual?
The manual is electronic, it contains tutorials, tips and help on specific sections of iMagic Inventory. To access it select Help/Contents from the main menu or press F1. There is also a PDF version of the manual in the installation folder which can be emailed or printed.
How can I delete all the data I have entered and start from scratch?
The easiest way to remove all the data and start from scratch would be to delete the "Database File" and then reinstall. This will then recreate a blank database for you.
To do this, select Help/About and click "Database...". Navigate to the folder in Windows and then exit iMagic Inventory. Delete the db.mdb file. Then reinstall from the trial download or CD if you have one.
Is it possible to change the invoice layout?
Yes. Currently iMagic Inventory supports Custom Invoices created in MS Word. This allows you to design your own layout of invoice as you'd like it. To do this, select from the main menu Configure/Invoice Style then change the Invoice Template to "Custom Invoice". You can then choose the example invoice "InvoiceTemplate.doc".
To create your own just copy the InvoiceTemplate.doc file and then edit it in Word. You'll see various "tags" when you edit the file, which can be used to show additional information. For a full list of available tags see the post on our support website at:
http://support.imagicsoft.com/viewtopic.php?t=457
Can we calculate commissions for sales reps?
Yes you can track sales reps. You'd need to activate the User Access feature (Configure/User Access) and then assign a login for each sales rep. Then when they create an invoice it will be linked to their login details. You can then calculate commission based on the items sold.
Can I download the software rather than pay for postage?
Yes. After purchase you'll be emailed a keycode, when you enter this into the application it will convert to the full version. We'll also mail you a CD just in case you need to reinstall in the future, free of charge.
Does iMagic Inventory support barcode scanners?
Yes. You can use just about any barcode scanner with iMagic Inventory. Most computer shops sell reasonably priced barcode scanners. If you ask the sales clerk if the scanner inserts the "scanned barcode into the keyboard buffer" then you can be sure.
Can I create barcode labels?
Yes. You can create barcode labels by selecting Reports/Barcodes.
What reports are available?
All commonly used reports are available, including sales, customers, vendors and inventory. iMagic Inventory is fully compatible with MS Access, so most reporting applications can be used including Microsoft Office Ultimate 2007 FULL VERSION [DVD] , Microsoft Access 2007 and Crystal Reports 2008 Full Product . You can also export to Excel for even more options.
Does iMagic Inventory support multiple locations for items?
Yes you can use multiple locations. Select Configure/Item Locations and Warehouses. From here you can define in which locations the items are stored and available.
Then when you create an Item you can set the Warehouse/Location combination to store those items. Note that Items can be stored in many Warehouse/Location combinations.
For receiving stock, does iMagic Inventory automatically increase the "number in stock" count each time a particular barcode is scanned, or is further user input needed to enter the quantity?
Yes iMagic Inventory can automatically increase stock levels when it arrives. From the main menu select Inventory/Receive Stock.
For outgoing stock, are scanned items automatically deducted from the "number in stock" count and moved to the invoice?
Yes as you add items to the invoice the stock level is automatically updated.
How do I create Purchase Orders?
The inbuilt reordering system is under the Vendor menu. Select Vendors/View Reorders then click New Reorder or you can automatically create reorders based on the stock level from Vendors/Generate Vendor Reorders.
How can I backup iMagic Inventory?
You'll need to backup the Database File called db.mdb, the easiest way to do this is to select File/Backup Database. However you can also directly backup by copying the file from the Database Folder to another place. To find the Database Folder on your PC select Help/About and click "Database". To restore from the backup, copy the file back to the Database Folder.
How can I restore a previous backup to iMagic Inventory?
You'd need to copy the database file, db.mdb, from your backup to the Database Folder. To find the Database Folder select Help/About and click "Database".
If you are using Windows 7 or Windows Vista and the above folder is in the "Program Files" folder you'll need to click on the "Compatibility Folder" button to open the actual folder.
If you used the File/Backup Database command the file may have been renamed with the date of the backup. In this case you'd need to rename the file back to db.mdb after copying it to the Database Folder.
How do I move iMagic Inventory and the database to another PC?
To move the system to another PC you would need to first install iMagic Inventory on the new PC and enter in your key details to register it. Then you would move the Database File (db.mdb) from the old PC to the new one, to do that:
1) Find the folder of the current Database File by launching iMagic Inventory then selecting Help/About and clicking "Database".
2) Open the folder found and exit iMagic Inventory. Note that if you are using Windows 7 or Windows Vista and the above folder is in the "Program Files" folder you'll need to click on the "Compatibility Folder" button to open the actual folder.
3) Copy the Database File (db.mdb) to the new PC either over the network or copy it to a USB key.
4) On the new PC find the folder of the Database File, again to to this launch iMagic Inventory on the new PC, select Help/About and click "Database". Again on Windows 7 or Windows Vista click on the "Compatibility Folder" button.
5) Copy the Database File to the new folder.
How can I send my Database File to iMagic for support?
Sometimes it is helpful to send your Database File (db.mdb) to iMagic for support purposes. Usually this can be done directly from within iMagic Inventory by selecting from the main menu Help/Send Database to iMagic Support. However if you are unable to open iMagic Inventory then there is an additional utility provided by pressing Start then selecting iMagic Inventory/Send Database to iMagic Support.
Both of those techniques require you to be using a PC with internet access and with your Firewall properly configured for FTP access. While this is not normally a problem, if for some reason this is not possible then you can manually email the Database File. To do this:
1) From iMagic Inventory find your Database Folder by selecting from the main menu, Help/About and then clicking "Database...".
2) Navigate to the folder shown in Windows.
3) Exit iMagic Inventory (this will remove any locks on the file).
4) (If possible ZIP) and then email the db.mdb file (Database File). Note that the db.mdb file may be shown as just "db" if you have file extensions hidden in Windows.
How can I stop iMagic Inventory from rounding the currency values entered? Say I want to enter $0.0237, it always rounds it to $0.02.
The number of decimal places is controlled by Windows. If you select Start/Configure/Control Panel and then Regional Settings and then Currency. You can change the number of decimal places.
When I launch the application I get the error "Format of the initialization string does not conform to the OLE DB specification.". What can I do?
This error indicates that either Microsoft Jet or Microsoft MDAC are out of date or need repairing. Mostly this can be fixed by going to the Microsoft Update website and downloading the latest versions. However if you are running Windows XP with SP2 then the Microsoft updates above may not launch. In which case you'll need to repair your install, you can do this by:
1) Locate the mdac.inf file in C:\WINDOWS\inf
2) Right click on the file and select install.
3) When prompted for a location, enter:
C:\WINDOWS\ServicePackFiles\i386
4) If prompted for the Windows XP CD, either load the CD or point to:
C:\WINDOWS\ServicePackFiles\i386
This will reinstall and repair Microsoft MDAC/Jet.
Do you offer a version of iMagic Inventory for use with Microsoft SQL Server?
Yes. If you own Microsoft SQL Server you might like to look at iMagic Inventory for SQL Server.
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